Blogs
How are we treating customers fairly?
The Treating Customers Fairly (TCF) policy was introduced by the Financial Conduct Authority (FCA) back in 2016. It was brought into play in order to raise the standards of the way companies carry out their business by introducing changes that benefit both the organisation, and the customer. Through the announcement of the policy, organisations were…
The Importance of Health & Safety
You may be well aware that health and safety regulations in the damage management industry are becoming tighter and that the Construction Design and Management (CDM) Regulations are now mandatory. On top of this, environmental legislation is stricter with liability cover compulsory for construction firms as of September 2017. With all of these regulations…
Steps to ensuring GDPR compliance
With the General Data Protection Regulation (GDPR) coming into play on 25th May 2018, many organisations are looking to clean and protect their data to ensure compliance, and the damage management industry is no different. The regulation has been designed to safeguard EU citizens’ data privacy and reshape the way organisations approach data. It doesn’t…
Education is a constant process
The damage management and wider industry is constantly evolving and the need for continuous education is as important as ever. Training is a key element of any practitioner’s career and should be regarded as an ongoing priority to improve knowledge within the field. The benefits of education for those in the industry are endless and…
TODAY’S TRAINING – TOMORROW’S PROFESSIONALS
Claire Johnson looks at the growing demand for BDMA training and the different ways in which the Association is supporting the education of its members and the wider industry BDMA TRAINING was set up in January 2013 to deliver a comprehensive, targeted, training and education programme to support practitioners in the damage management…
BS 12999 – The British Standard For Damage Management
BS 12999 provides a code of practice for damage management practitioners and a point of reference for third parties, incident owners, businesses and members of the public. The BSI’s decision to develop a standard for damage management recognised a need for a common framework for the organization and management of property recovery and restoration following…
Clandon Park House Fire – The Value of Specialist Restorers In Returning Historic Buildings & Contents To Their Original Condition
The fire at Clandon Park House in Surrey, on 29 April 2015, was a symbol of both hope and despair, highlighting once again the fragility of our heritage collections and historic buildings, while demonstrating the level of dedication and expertise that ensures the greatest chance of restoration. According to the National Trust, Clandon Park House…
Desmond, Eva & Frank – A Weather Surge To Remember
Desmond, Eva & Frank did their worst over the winter of 2015-16 but did they bring out the best in those responding to the challenge? In addition to the immense efforts of the emergency services and Environment Agency staff, the winter floods triggered a huge collaborative response from the wider insurance and damage management industries,…