DMTV209: Core Damage Management for Claims Technicians – Virtual Training and Exam

  • Course Date 30/11/2021
  • Booking Deadline 25/11/2021
  • Venue

    Zoom

  • Course Type Formal virtual training & exam
  • Course ID DMTV209
  • Cost Please refer to the cost section below.
  • Length 2 days
  • CPD 12 BDMA CPD points

Trainer

Chris Pascoe

Schedule

DAY 1
Registration: 08:45 (time to resolve any technical difficulties before start)
Start: 09:00
AM Break: 15 mins
Lunch: 45 mins
PM Break: 15 mins
Finish: 17:00

DAY 2
Room Open: 08:45
Start: 09:00
AM Break: 15 mins
Finish: 13:00
Exam: 14:00 – 17:00

Please make sure that you have your handout with you and have read the syllabus, exam guide and candidate notes before the exam starts.

Relevant To

Individuals entering the industry or wishing to develop a better understanding of basic damage management protocols and procedures. Particularly relevant to those aiming to sit the BDMA Claims Technician examination in order to gain professional qualification and accreditation as a BDMA Claims Technician.

Objectives

The course aims to provide delegates with basic knowledge of damage management procedures and best practice in-line with the BDMA Standards. It is anticipated that completion of the course, combined with further study of the BDMA Training Module, the BDMA Standards and the relevant Examination Syllabus, will equip students with sufficient knowledge to competently deliver basic damage management solutions and be in a position to sit the BDMA Claims Technician examination if they wish to progress to accreditation as a BDMA Claims Technician.

Content

In addition to an overview of the generic procedures followed by professional damage management practitioners when dealing with water, flood and fire damage, the course will cover:
• Measuring moisture in buildings accurately to avoid extended drying periods
• Correctly identifying drying systems for cost effective drying
• Understanding how to classify water, flood and fire incidents to help make better decisions
• How drying systems can be used to significantly reduce the scope of building work
• Which materials and building designs affect drying, and how they can be dealt with
• Ways to control indemnity spend in general and improve the customer’s experience

COST

OPTION 1: BDMA MEMBER

  • Course: £250 +VAT
  • BDMA Training and Reference e-Learning Module £50 +VAT (required only if you have not purchased previously)
  • Book here

 

OPTION 2: NON-MEMBER

  • Course: £275 +VAT (includes 12 months complimentary individual BDMA Associate Membership for new applicants)
  • BDMA Training and Reference e-Learning Module £50 +VAT
  • Book here

 

• For the examination guide, click here.

• For the candidate notes, click here.

The BDMA have responded to the changing workplace by working to produce a virtually-delivered version of our popular classroom training culminating with the accreditation exam on the afternoon of the second day of training. We are pleased to offer Online Instructor-Led training to complement our range of e-Academy virtual courses. With this new digital toolkit, we hope to create a more flexible and accessible approach to learning.

Note that the BDMA records both the training and the examination Zoom sessions as part of an internal continuous improvement programme, and to ensure that the high standards of our examination and accreditation programmes are maintained.

Required pre-requisite learning

To enable us to condense the virtual training into a shorter time we are also introducing the BDMA Foundation which will be a pre-requisite for people attending virtual training. This will ensure that all candidates have attained a similar level of learning before the course commences. This will contain the following modules available from the BDMA e-Academy: https://bdmaacademy.learnupon.com/dashboard

Mandatory Courses:

  • Introduction to the BDMA – 15 min
  • BS 12999 – Overview of the Damage Management Code of Practice – 30 min
  • BDMA Standards Overview – 15 min
  • Supporting Children and Young People after flooding – 45 min
  • The Flood Recovery Process: understanding peoples’ everyday realities – 45 min
  • Water Damage Management: An Overview – 120 min

In addition, attendees will be expected to purchase and pass the core damage management e-Learning modules:

  • Damage Management for Technicians and Claims Practitioners – 5 hours

 

Prior to your training, you will receive an email containing a link to download the supporting training and examination documents and a separate email containing the Zoom meeting details.

Note that the BDMA reserves the right to refuse access to the virtual training course to any candidates who have not completed the mandatory pre-requisite training.

Requirements for quizzes and examination

All candidates are required to upload a copy of their photographic ID within their BDMA e-Academy account.

All candidates will need access to their own device (ideally a PC, laptop or tablet) with full audio and video capability; a keyboard and mouse is recommended. Candidates are responsible for ensuring a consistent internet connection.

For the examination, candidates will need to ensure that they are in a quiet location where they can remain undisturbed for the duration of the exam (3 hours). The format of the exam is a closed book assessment so all notes, booklets etc will need to be removed from the area before the exam starts.

The exam will be invigilated using Zoom.

The day preceding the exam, all candidates will be enrolled on the ‘BDMA Practice Exam’ on the e- Academy. This is a familiarisation module for the formatting of the exam and will allow candidates to practice navigating questions, saving and submitting answers.