If you have booked onto one of our training courses, you may cancel your booking under the terms in this Cancellation Policy:
1) Cancellations received 14 working days or more prior to the training date will be refunded. If the payment has not yet been made, the invoice will be voided.
2) Cancellations received between 7-14 working days prior to the training date will receive a 50% refund.
3) No refunds will be issued for cancellations made less than 7 days before the training date.
4) No refunds will be issued for no-shows.
If you are unable to attend the training, you may:
1) Transfer the booking to an alternative person at your organisation. You should contact info@bdma.org.uk no later than 7 working days prior to the training date to do so.
2) Move your booking to a later training date. You should contact info@bdma.org.uk no later than 14 working days prior to the training date to do so.
3) Any request to transfer to another date will be subject to our approval and availability of spaces.
4) We understand that unforeseen situations, such as illness, bereavement, emergencies, or surge events, may prevent you from attending. At our discretion we may waive or reduce cancellation fees based on the circumstances or offer alternative dates to reschedule without additional charges.
5) The BDMA reserves the right to cancel or reschedule the course at any time. In these circumstances, you will be offered a full refund of the price paid for the course.
