BS 12999 – The British Standard For Damage Management

BS 12999
Date: 5th December 2016
Author: BDMA

BS 12999 provides a code of practice for damage management practitioners and a point of reference for third parties, incident owners, businesses and members of the public. 

The BSI’s decision to develop a standard for damage management recognised a need for a common framework for the organization and management of property recovery and restoration following incident damage.

Property damage can result from a range of incidents and take many forms.

There are, however, generic management processes the damage management practitioner will follow between incident occurrence and completion of the recovery phase that will invariably apply, regardless of the nature of the incident or type of damage.

Particularly where damage is widespread, or causes a major impact, the response is likely to involve a number of parties each with varying roles and responsibilities and levels of authority.

In addition to providing the damage management industry with a recognised code of practice,

BS 12999 allows third parties to identify the role of recovery and restoration practitioners and facilitates collaboration during the recovery process.

It will:

  • Give the insurance industry confidence in the work of damage management contractors
  • Facilitate on site dialogue with third parties
  • Reassure customers and improve their experience
  • Reduce rogue traders

Buy-in to the concept from key stakeholders, many of whom were directly involved in developing this British Standard, included the Cabinet Office, the Environment Agency, the Association of British Insurers (ABI), the Chartered institute of Loss Adjusters (CILA), the British Insurance Brokers Association (BIBA), the Business Continuity Institute (BCI), the Emergency Planning Society (EPS), the British Institute of Facilities Management (BIFM), the Institute of Risk Management (IRM), AIRMIC and ALARM, the Public Risk Management Association. Development of the Standard was chaired by the BDMA.

As a BSI Affiliate the BDMA is proud to promote and support the widespread adoption of this new British Standard.


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