Code of Ethics

To help members maintain the highest professional standards the Code of Ethics identifies the professional attitudes and behaviours expected of members and provides guidance to help members recognise and develop them.

The BDMA Code of Ethics outlines the values and behaviours required of all members of the BDMA when fulfilling their roles, alongside compliance with relevant legislation. It also aims to give internal and external stakeholders confidence and trust in their dealings with the damage management industry.

Members will adhere to the following core principles and standards of professional practice:

  1. A spirit of commitment throughout the BDMA to maintain and enhance high standards across the damage management industry – by fostering good practice across the industry through initiating and contributing to the sharing of knowledge and discussion of professional issues with members of the BDMA community.
  2. Equity and diversity – design, delivery and promotion of accessible services to meet the needs of all, irrespective of their age, disability, gender identity, race (including colour, nationality and ethnic or national origin), political or religious beliefs, and sexual orientation.
  3. Professionalism – adherence to legislation and commitment to best practice, acting in the best interest of clients and service users.
  4. Impartiality – embedding the principle of impartiality into the design and delivery of damage management and restoration services so that service users receive the best possible outcomes. Any conflicts of interest will be declared as soon as they are known.
  5. Confidentiality – the protection of client confidentiality and the right to privacy, acting in accordance with laws that govern the sharing of data, including personal information.
  6. Integrity – acting with trustworthiness and transparency in the provision of services, the management of expectations and the honouring of promises and arrangements.


Our expectations of our members
All members are expected to display the highest standards of professionalism and a commitment to our Code of Ethics, always giving due care and consideration to others.

Maintaining Professional Standards
All members are bound by the Code of Ethics. Where members fail to live up to the standards expected of them, the BDMA may investigate and present evidence to the Board of Directors. If the Board of Directors, at their discretion, determines that a member has breached the Code of Ethics, the individual or organisation’s membership or accreditation may be revoked.

Complaints and concerns
The BDMA has developed a concerns and complaints process for any party who feels that they have experienced unethical conduct when interacting with a BDMA member.

As the BDMA is not a regulator we cannot investigate complaints against companies or individuals who are not members of the association.

Members of the public wishing to make complaints should note that the BDMA’s remit is limited, and we may refer them to the individual or employing organisation directly to work through their complaints.

All formal concerns or complaints should be submitted in writing to the BDMA Company Secretary, in accordance with the procedures outlined above.

To read more information about our complaints and concerns procedure, please click here.